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How to send a parcel?
You can send a parcel directly from our office or order a courier to pick up the parcel. Our specialist will register the shipment and you will receive a tracking number for easy tracking of the parcel
What if the cargo gets damaged?
All shipments are tracked throughout their journey. All shipments go through main international operators, where preservation and responsibility are given top priority
What are the delivery times all world?
Depending on the region, the average courier delivery time for EMS is between 8 and 12 days.
What items are not accepted for shipment?
There are restrictions on items that cannot be transported by air for shipments weighing up to 30 kg, as well as limitations on imports to the receiving country.
The entire list of prohibited items for transport is available on the website (link https://www.emiratespost.ae/dangerous-goods) of the international postal operator
Are there any customs restrictions?
Depending on the receiver's country, there are customs restrictions on the import of certain goods, as well as a limit on customs duties for goods that exceed these limits.
For countries participating in the EAEU (Belarus, Kazakhstan, Kyrgyzstan, Armenia), a threshold of 1000 Euros has been set for duty-free entry of goods and will be valid until April 1, 2024. Goods over 1000 Euros are subject to a customs duty of 15% on the amount above 1000 Euros.